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Reedify Custom Service Solutions

Reedify is a specialised, independent Telco management consultancy. We solve our clients everyday and complex Telco challenges via strategic consulting & optimisation, monthly cost control, everyday support services and specialised services including dispute resolution.

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Telco Management Services

Reedify’s Holistic Approach To Telco Management

Our holistic approach to the effective management of Telco providers starts with a detailed forensic investigation and analysis of your organisations billing accounts. Key forensic investigation criteria includes a full technology driven analysis of historical billing lines ranging from 6 – 36 months, identification of anomalies and potential issues and a catalogue history of benchmarked preferred pricing.On completion of the forensic investigation and analysis, our specialist team investigates avenues for service and billing optimisation. At this stage, we are looking to match services and their historical usage trends to appropriate plans across multiple vendors and benchmark against Reedify’s unique custom pricing structures we achieve with each carrier. We will also seek to identify redundant services and allocate all assets to a physical location.

Next, we seek to fulfil technology & infrastructure procurement requirements, typically this includes a full review of current asset infrastructure and analyse this with current usage trends and overall ICT strategies. Once we have defined appropriate technology infrastructure for solution and ICT roadmaps, we will price upgrades and comparative options for the client. Operational efficiencies improvements follow, our team examine areas that were initially identified in the first three steps, consolidating all the information into a tangible solution and phased improvement schedule for further review. This looks closely at efficiency drivers and cost reduction, utilising all available resources and expertise in each field. Finally, service & billing management services are implemented which includes the implementation of initial findings and aligning our specialised management services with our customers. Once we have achieved initial outcomes and alignments (Solution Implementation & Project Management), we produce customer portals and monthly analysis reporting solutions that consolidate all telco data into digestible and informative information.

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Reedify Everyday Services

Strategic Consulting & Optimisation

Reedify develops long term strategies, not just solutions, for our clients which rely upon technology driven analysis and decades of experience. We look to understand your current position, analyse historical usage and manage outcomes that reduce costs and increase efficiencies for both the short and long term.

  • Telco Expense Audits
  • Contract negotiations
  • Inventory Allocation
  • On-Call Solution Design
  • Semi-Annual ICT Roadmap
  • Procurement & Lifecycle Management
  • Virtual CIO
  • Guaranteed Savings
Everyday Support Services

Reedify’s “Everyday” support is focused upon a fully managed service, acting as an extension to your office and IT team, we provide premium day-to-day account management service to ensure optimal performance and integrity. Our Helpdesk Accounts team know you and your organisation, dedicated to Gold Standard support.

  • Phone and Email support 8am-6pm Mon-Fri.
  • Mobility support and ad-hoc requests
  • International travel arrangements
  • Fault reporting and basic troubleshooting
  • New service activations and old service cancellations
  • Billing support and payments
  • Credit management
  • Inventory and lifecycle support
  • Network issue investigation and resolution
  • Complex Billing investigations and management
  • Vendor / carrier contact and phone support
  • Procurement management from sale to door
Monthly Cost Control

Organisations who fail to gain visibility and validate their telco expenses each month, incur massive expense penalties annually. Reedify’s purpose-built cost management systems are there to ensure all expenses are validated against contracted rates, telco account are consolidated and reporting is easy to understand with deep level insight capabilities.

  • Monthly Administration documents (Cost Centres / Breakdowns / GL Coding)
  • Monthly Forensic Analysis and Reporting Reviews
  • Invoice and Expense Transparency for all your telco carriers consolidated into a single report
  • Usage Management and Reporting (Mobile / Voice / Data)
  • Contract Controls and Compliance Automation
  • Full Inventory and Change Control
  • Quarterly / Annual Performance Analysis Reports
  • Budget Planning, Forecasting and Management Services
  • Centralised Data Management for all your telecommunication information
  • Custom built reporting tools and solutions

Reedify’s Specialised Services

Mobile Device Management (MDM)

Streamline the way your team works by permitting your team to work on their own laptops and phones in a Bring-Your-Own-Device (BYOD) environment. We enable a secure mobile ecosystem for your organisations that enables your people to swap between work and leisure on the same device without compromising security, all managed from a single portal, by trusted in-house specialists.

Our MDM solution also means you get:

  • Automated deployments: Activate devices, deploy software and assign access easily
  • Greater levels of compliance with software licensing
  • More secure data: devices that are not managed by your MDM system can be denied access to wider system resources. Devices that are managed can be securely wiped from a central management console
  • Lower the risk of theft – staff are more accountable for company products or those they own as their logons are tracked against individual assets
Project Management as a Service (PMaaS)

Organisations often ask us why their services never seem to live up to the original expectations provided in design. The answer almost always revolves around a poorly executed project. If telco projects are not part of your daily business operations, it’s likely you don’t have the resources or processes, or prior experience to manage a telecommunication change yourself. So, you rely on your carrier.

But the telecommunication industry simply does not provide adequate project management services. Almost inevitably, you will be assigned someone who had no stake in the design of the solution, nor is accountable for any specific outcomes or standards of service, post-project.

Don’t fight your way through a telco project only to end up in a dispute over poor performance and cost overruns – appoint us to act as your project manager and we will use our experience to get your carrier and your internal team delivering the required outcomes, on time and on or under-budget. And you can roll the CAPEX into your monthly bill.

Telephony (PBX) Managed Solutions (TaaS)

Reedify provide fully integrated PBX services and support to a select range of phone systems Australia-wide. We perform Ad-hoc work for service, hardware upgrades, carrier migrations, cutovers and much more. Reedify’s maintenance and support agreements allow our customers to have all year-round peace of mind and the shortest response times, to ensure your communications technology is always serving your business needs.

When we manage your telephony, you get:

  • Access to an Australian-based support team
  • Management of traditional, virtual or hosted solutions
  • Softphone integrations and mobile communication solutions
  • Microsoft Teams and Zoom applications – full video conferencing suite solutions
  • Monthly and Annual maintenance programs
  • Priority response times for all customers
  • Access to critical spares
  • Remote support services
  • Experienced and solution focused engineers and project managers
  • Monthly auditing and optimisation services
  • Priority cabling and wiring services, nationwide
  • Reporting and call accounting services and solutions
Dispute Resolution

Of course, should the circumstances arise, Reedify can manage and resolve a telecommunication dispute. Our team of experts not only understand how the industry works but specialise in both forensic identification and issue management through to resolution – critical for a dispute to be resolved in your favour to the maximum extent possible.

Reedify has developed specialised technologies that both manage and track billing issues

every single month and our leverage within the industry allows us to deal direct with carriers and resolve issues of any nature quickly, often before our customers are even aware of the problem.

Be it a small issue on a specific plan not receiving adequate entitlements or a large issue involving hundreds of thousands of dollars in damages, Reedify’s issue resolution services is your best option for a trouble-free telco experience.

Reedify Solutions Solving Complex
Telco Challenges Everyday

We have strong relationships with our service providers and have engaged third party consultants in the past, but what Reedify were offering was on another level. Their ability to provide me valuable analytical insights into our services and expenditure has allowed us to budget for our wider ICT projects that otherwise would have taken us 12 months to roll out. Reedify’s impact is not just about saving money, their insights allow our company to grow with confidence and have a team of experts we know we can trust just makes everything that much easier!

Krushal Shah (IT Director)

Stoddart Group

Carers QLD Australia

The ability to entirely pass the responsibility of telecommunications to Reedify has had a huge impact in our organisation, not only due to the significant amount of money saved but the time and resources we have been able to free up for key staff members. Reedify have gone out of their way to help us with other business requirements, including tender proposals for NDIS services and ICT project advice and disputes. We are now loyal advocates for Reedify, a service that strives to make a difference in an industry that we have found so difficult to manage in years prior. Thank you Reedify!

Debra Cottrell (CEO)

Carers Queensland

What Reedify do for the Telco industry, we strive to do for Australian law. Reedify was able to achieve a dispute outcome of over $150,000 in rebates that we had been trying to resolve for years. I am more than happy to refer Reedify at any available opportunity.

Shane McCarthy (CEO)

McCarthy Durie Lawyers

Bay Building Group

What Reedify has been able to do for us is nothing short of incredible, especially considering our struggles with Telstra previously. Reedify saved us more money in the first quarter of the year than we thought was possible in 24 months, completely funding our IT project before we had even begun the planning stages. Excellent business model and a team that has earnt our complete trust.

Kane Malherbe (CEO)

Bay Building Group

Telco Management Queensland

Reedify’s Industry First Guarantee

We acknowledge that the service we provide is a completely new way of looking at telecommunications – warranting a healthy level of scepticism. To alleviate any “it’s too good to be true” concerns, Reedify demand 100% accountability of ourselves for our claims and proposed savings. As a result, we are only able to offer our services to clients that we are certain we can achieve significant results.

Our Guarantee

Reedify are only paid after the savings have landed on the account. We work at no cost until the figures on your Telco bills are lower than before we began and at least cover our costs. This promotes accountability and incentives for Reedify to maintain / increase savings and produce consistent results every month. If our clients don’t save, we don’t get paid.

Our company mission and values are founded on tangible results for customers – We believe we don’t deserve your business for anything less than the cost savings and service improvements we guarantee. This sets Reedify apart from any industry “competitors” as we not only promise amazing outcomes for our clients, we promise to deliver them every single month we are engaged. To understand the unique offering this guarantee truly is – we encourage you to ask your current telco partners / representatives to withhold their own commissions / guarantee their proposed outcomes and see their responses – you will be surprised at what you will find…

Telco Management Queensland

Let Us Support You with a Service Fit-For-Purpose

Offering a wide range of Gold Standard service-based solutions, we’re committed to delivering a fit-for-purpose strategy to your organisation that ensures a speedy result. This coupled with our industry first guarantee places your organisation in the hands of an expert team that truly understand the importance of efficient and accountable Telco service provision with very little risk.

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