Reedify Solves Everyday
and Complex Telco Challenges
Specialising in Telco management. Reedify, solves everyday and complex Telco challenges utilising a combination of advanced technology software and over a decade of Telco management specific expertise. Reedify removes your stress, saves you time and holds your Telco provider accountable.
Frustrated With Your Telco Provider?
Organisations often either recognise that they have an issue with their Telco provider, but due to the complexity, do not know how to resolve the issues or just aren’t aware in general that there are issues particularly with over-billing and account management and therefore incurring costs they shouldn’t be.
When was the last time you checked your Telco bill in detail? Are you experiencing these typical Telco frustrations?
- Are you getting charged for services that you no longer require?
- Are your Telco bills high and need assistance to resolve?
- How do you check if the charges on “page 400” of your bill are correct?
- Do you rely on your service provider to fix issues you aren’t even aware of?
- Are you getting the support you require from your Telco provider?
A huge 12% to 20% of corporate Telco charges are in error, and unfortunately for your organisation, 85% of these charges are in your service provider’s favour! *Gartner Research Group.
- Are you “buried” in a Telco contract you don’t understand?
- When was the last time your Telco provider actually saved you money?
- Are you feeling confused with what your Telco provider is telling you?
- Are you dealing with multiple account managers who just seemingly “don’t care”?
- Do you feel your being “sold” a new product when you just need help?
Monthly Telco bills are strategically designed to overwhelm the consumer with needless information, making it impossible to stay informed. If you can’t understand what you are paying for and why, how can you ever truly refine and renegotiate their costs?
- Are you finding that there is very little help or support from your Telco?
- What has been your experience the last time you agreed to project?
- Do you feel your being “sold” products instead of being offered “solutions”?
- Is your Telco providers customer service and account management severely lacking?
- Are you spending endless time trying to get answers from your account manager?
Why are Telco account managers so keen to support you before a sale but seem to direct you elsewhere when they feel you’re not going to buy? What penalties are in place if a “product solution” is sold to you but causing problems and costs? Are you finding you’re Telco’s accountability is the single biggest issue for your organisation?
- Have you had multiple account managers “manage” your account?
- Do you feel your being “sold” every time you engage with them?
- Are you consistently explaining context to new people?
- Do your solutions often, not meet your requirements?
- When issues inevitability arise, how efficiently are they resolved?
When your account manager offers a new solution to your services how can you ensure they are 100% correct? Plan selection must take into account average usage for dozens of different criteria, yet almost all “mobile analysis” plan selections are based on people picking plans. When problems arise, you incur the costs, and they collect their commissions.
- Is the “solution” you were sold, exactly what you needed?
- Are your disputes being called out and managed correctly?
- Do you feel your account manager truly aligns with your requirements?
- Have you noticed your account manager only seems to care about your account when there is something new to sell?
- Does your account manager, manage your full portfolio regardless of carrier?
The relationship between consumer and account manager should be that of trust and mutual benefit. Unfortunately, due to the nature of the incentives given to account managers (who are little more than salesmen) they benefit at the expense of their customers.
- Do you feel that your Telco issues “snowball”?
- Are you effectively able to “silo” your issues?
- Do your account managers react to pre-bill or post-bill information?
- Do you seek higher levels of pro-activity from your account manager?
- How efficiently are your needs being addressed?
Reactive management refers to the response to bill costs only at the end of each month when the bill is produced. Identifying and solving problems before the bills are produced is the only way to stay in control.
Overwhelmingly and in most cases, your organisation will require some form of external assistance to help you better manage your Telco provider. Reedify will reduce the downtime associated with the management of your Telco provider and increase the quality of service / uptime and the supervision of costs associated.
Get Your Telco Bill Checked Today For Free
Telco Account Management Gold Standard
Reedify is the independent Gold Standard service provider within the Telco industry. Reedify delivers conflict-free account management, consistent communication, attention to detail, speedy issue resolution and flexibility. These are the key defining factors of Gold Standard service provision. Reedify will take ownership of your organisations Telco challenges and ensure that the exact needs are agreed, implemented and executed.
Reedify are experts in the field of 3rd party Telco management. We have little to no knowledge or expertise in this field
Reedify gave us the “Peace-of-Mind” that we have someone on our team
Reedify gave us the comfort that we have someone looking after us and is on our side
Reedify removes the pain and stress of managing our Telco account
Reedify gave me back hours of my day each week to focus on my job
Read more of our Case Studies here to learn how we’ve helped many organisations better manage their Telco providers.
Reedify’s Industry First Guarantee
Reedify acknowledges that the services provide are a completely new way of looking at telecommunications -warranting a healthy level of scepticism. To alleviate any “it’s too good to be true” concerns, Reedify demand 100% accountability of ourselves for our claims and proposed savings. As a result, we are only able to offer our services to clients that we are certain we can achieve significant results.
Our Guarantee
Reedify are only paid after the savings have landed on the account. We work at no cost until the figures on your Telco bills are lower than before we began and at least cover our costs. This promotes accountability and incentives for Reedify to maintain / increase savings and produce consistent results every month. If our clients don’t save, we don’t get paid.
Our company mission and values are founded on tangible results for customers – We believe we don’t deserve your business for anything less than the cost savings and service improvements we guarantee. This sets Reedify apart from any industry “competitors” as we not only promise amazing outcomes for our clients, we promise to deliver them every single month we are engaged. To understand the unique offering this guarantee truly is – we encourage you to ask your current telco partners / representatives to withhold their own commissions / guarantee their proposed outcomes and see their responses – you will be surprised at what you will find…
