Q
A
We hire accountants to do our financials and lawyers to look over our agreements – but what do we do with our Telco? In most cases, organisations rely upon their IT team or carrier arranged sales representative to direct them on how to manage one of the largest fixed expenses – telecommunications. Telco Management Consultants are specialists in the field and the good ones utilise an agnostic, technology driven advice to ensure organisations they work for a receiving the best the industry can offer them. A Telco Management Consultant will forensically analyse your historical telco expenditure & usage to determine appropriate solutions and then negotiation à implement and finally manage your services to ensure cost and operational efficiencies.
Q
Can Reedify Audit My Bills?
A
We prefer to call this our “Forensic Analysis” services, as review all your telecommunication costs against established industry best practice metrics.
Q
How Does Reedify Achieve Better Outcomes Than We Can?
A
Reedify is a fully dedicated telco MSP, we leverage proprietary technology and a wealth of industry knowledge to achieve outcomes that are simply not attainable to consumers. Reedify also manages some of the biggest names in Australia and because we deal agnostically with all carriers, our client portfolio spend provides us with significant buying power and negotiation potential on customised solutions for our clients, carriers want our customers business and our clients benefits from being apart of a huge umbrella of our entire portfolio. We are also able to efficiently benchmark and validate services and expenses across most of the tier 1 and 2 carriers, which means we can match you with best in class solutions.
Q
Our External IT MSP, Is A Carrier Partner – Why Can’t They Do What Reedify Does?
A
Although the IT & Telco industries have converged over the last decade, no single business can be specialists in all fields at once. IT professionals chose to study and enter the workforce to work with IT à Telco professionals study and enter the workforce to work with Telco solutions. Reedify also has IT support services, but we don’t claim to be the best IT professionals because our services are level 1 and 2 solutions – we stick with what we know and focus on results and guarantee outcomes. Couple this with conflicting agendas, MSP’s who partner with a carrier have a vested interest in selling you products and ensuring you are aligned with that carrier long term. Reedify is completely conflict free and work with ALL carriers, when you receive advise from Reedify you can be sure it is exactly what we know will best suit your needs and we focus purely on your telco managed solutions.
Q
I have an Issue / Dispute, Can Reedify Help?
A
Reedify’s unique position and leverage makes us the perfect partner to resolve your issues with your provider. In fact, we specialise in the service and often find issues our customers had no clue exists before we conduct our historical forensic analysis. Reedify has the insider information, contacts and speciality expertise that enables us to achieve amazing results in dispute resolution services for our clients. Your Service Provider respects our practice and we have fine tuned the entire process, which gives both parties peace of mind while issues are quickly resolved.
Q
Will This Damage Our Relationship With Our Current Service Provider?
A
Reedify has been the premier Independent Telco Management Firm for nearly a decade, our team all come from backgrounds with ISPs and we know the business inside and out. Our clients typically report
Q
Who Do We Call If We Have Problems / Issues / Queries About Our Telco Services?
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Reedify’s “Everyday Services” is all about ensuring your services are working optimally, we provide helpdesk support services as an included solution to all our customers. We work to understand the issues,
Q
What Happens If We Are Already In Contract?
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Most of Reedify’s clients come to us with contracts, thankfully given our significant negotiation power and expertise in contracts and services with providers, this is rarely an issue. Reedify conducts a full health check and contract compliance analysis as a free service to all our clients, we provide our analysis within a comprehensive report that details exactly what we can achieve for you. Waiting for contracts to end before making a move, just means you pay more than you should for longer.
Q
If Reedify Isn’t Paid By Sales Commissions, How Does Reedify Make Money?
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Independence is our edge, it’s what allows customers to trust us and speak openly about historical issues and mapping the strategy forward – we don’t get paid by any of the Service Providers / Carriers to
Q
Does Reedify Provide Budgeting & Cost Centre Capabilities?
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Yes Reedify uses proprietary software technology that provides extensive budget reporting and expense management services to our clients. Track and manage your ICT budgets by Cost Centre, General Ledger
Q
I Want to Eliminate my Excel Spreadsheets, how can Reedify Help?
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For such a data driven industry, surprisingly there is very 30 seconds. Reedify eliminate manual entry into cumbersome spreadsheet and import all your data into consolidated formats, than can be downloaded from your customer portals ready for import into any auxiliary financial systems ready for payment.